Build customer context into your app

BTX connects what a customer says with what they experienced in your product. The SDK carries the same identity into Customer Messenger, feedback reports, telemetry, and customer-targeted feature flags.

The SDK is modular. Enable customer-facing or telemetry features together, or introduce them one at a time.

• Customer Messenger: let customers ask for help inside your app.
• Help Center: let customers find answers without leaving your app.
• Rage-shake feedback on iOS: collect an issue report with a customer-reviewed screenshot.
• Telemetry: connect product events and app context to the customer.
• Feature flags: control customer-targeted features.

The iOS path starts by adding the Swift package and configuring BTX. Identify a customer when the app has an account, then open Customer Messenger. Add feedback, telemetry, and feature flags when your app needs them.