Team
Support, product, and engineeringLet’s talk about pricing.
BTX pricing starts with your support workflow, customer channels, product context, and rollout needs. Book a call to find the right setup for your team.
Book a call with BTX to review your support workflow, integrations, customer channels, telemetry needs, and rollout plan. We will recommend a setup and walk through pricing with your team.
Channels
In-app, email, SMS, and webContext
Customer history, devices, and telemetryWorth it when product evidence changes support outcomes.
BTX is designed for teams that would otherwise combine a helpdesk, customer messaging SDK, device database, product analytics, engineering logs, and manual investigation to resolve connected-product issues.
The plan is less compelling when a shared inbox answers nearly every customer question and device or product context rarely affects the decision.
Model the complete workflow, not only the software line item.
Support time
How much time does the team spend asking for context or searching other systems?
Engineering maintenance
What does it cost to build and maintain customer-device integrations around a general helpdesk?
Avoidable returns
How many working products come back because setup or software issues were not diagnosed?
Customer recovery
Can the team identify people whose reason for leaving is now fixed?
Get a clear recommendation.
We will use your support workflow, integration needs, and expected volume to recommend the right setup and explain the pricing behind it.
You will leave the call with a concrete next step, whether that is a focused pilot, a broader rollout, or deciding that BTX is not the right fit yet.
Questions we’ll cover on the call
| Cost area | Input to collect | Why it matters |
|---|---|---|
| Support investigation | Hours spent gathering device and app context | Measures manual work BTX may reduce |
| Integration maintenance | Engineering hours for custom helpdesk and telemetry links | Captures cost hidden outside the support budget |
| Returns | Fixable returns and contribution margin per unit | Connects troubleshooting quality to product economics |
| Retention and recovery | Customers retained or recovered after a verified fix | Measures value beyond ticket closure |
Illustrative framework only. BTX does not guarantee a particular return or recovery rate.
Frequently asked
How do I get BTX pricing?
Book a call with the BTX team. We will review your support workflow, customer channels, product integrations, telemetry needs, and rollout plan before walking through pricing.
What should I bring to the call?
A rough picture of your support volume, team workflow, customer channels, device or app context, and the systems you want BTX to work alongside is enough to start.
Can we start with a focused rollout?
Yes. The call can focus on the smallest useful workflow or customer problem, then expand only when the initial rollout demonstrates value.
Is BTX worth the price for a hardware startup?
It can be when the company needs device-aware support and would otherwise spend meaningful support and engineering time joining customer conversations to product evidence. Very early teams with little support volume may not need it yet.